The Hotel

Batteries
We recommend the use of known brand alkaline batteries, new and in date. Poor quality or previously used batteries may cause your clock to lose time or stop. Please ensure you insert the batteries the correct way around, following the symbols in the battery compartment.  Make sure batteries are replaced regularly to maintain optimum performance and reduce the risk of battery leakage and corrosion. As a general rule larger clocks with longer heavier hands will use more batteries as they consume more power.

Time setting
When altering the time on your clock always use the dial on the back of the clock. If your clock is open-faced do not move the hands on the front of the clock as this may damage the mechanism.

Environment Care/Suitability/Precautions
Your clock is designed only for domestic and light commercial indoor use, it should not be used in an environment with high humidity such as a conservatory/summer room/greenhouse/shed/swimming pool/bathroom/above cooker or appliance/outdoors.
Or in an environment where there is intense heat or over exposure to sunlight from, but not limited; sun through a window/conservatory/summer room/greenhouse/over a cooker/radiator/fire/wood burner. Intense heat can cause clocks/cases/parts to melt/contract/warp/discolour and can cause clocks to stop or push interference fit hands to come loose. Damage caused by these environments/conditions are obviously not warranted, therefore no exchanges can be made under the warranty, nor can repairs be carried out as the corrosion from some parts have probably already affected and damaged others parts and materials.

How to hang a wall clock
Some of our clocks have a metal hanging rim and some have built-in metal or moulded acrylic brackets. Ensure you use a wall fixing appropriate for the type of wall and type of clock hanging system. Ask a professional builder or tradesman if you are unsure what sort of wall fixing you should use. Make sure your wall is strong enough to hang your clock from and ensure your suitable fixing is anchored securely to the wall. Your fixing must have a suitably large lip on it to prevent your clock from falling off it.

General care
It’s really important your clock remains dry at all times, which includes not exposing it to damp walls, damp rooms and humidity etc. Overly cold and overly hot environments must be avoided, as well as exposing the clock to too much sun. Keep the clock free from dust to ensure the movement remains in good condition. Avoid cleaning your clock with water or cleaning agents or abrasive cloths.

Cleaning
Clean only with a soft dry cloth, do not use water or cleaning agents as they may damage the finish or workings.

Warranty/Guarantee
All clocks purchased directly from Newgate World are guaranteed for 2 years from the date of purchase. This warranty includes mechanical and material failures, but does not include damage caused by improper use, tampering, environmental damage, physical damage or battery leakage. If your clock has a genuine defect that satisfies the conditions of the warranty and is within the warranty period we will, at our discretion and without cost to you, complete the necessary replacement of parts and/or rectify a fault or action any repair as identified by one of our fully trained technicians, or replace the clock for the same, or similar clock should an exact replica not be available. All other rights resulting from the fault of our services are expressly excluded. This warranty gives you specific legal rights. You may also have other rights, which vary from country to country. In the UK nothing in this warranty will affect your statutory rights.

Service and repair
We're passionate about lasting quality and design, but in the unlikely event that you have an issue with your clock please contact us at hello@newgateworld.com or call us toll free on 1-888-784-9321 for advice. Please note we are unable to offer a repair service outside of the UK.